BUBO HEALTH PRIVACY POLICY

Last Updated: April 4, 2026

Important: Bubo Health Is a Technology Company, Not a Healthcare Provider

Bubo Health is a technology company. We are not doctors, nurses, pharmacists, therapists, or any other type of licensed healthcare professional. No one at Bubo Health is acting in a clinical capacity, and no information, content, or feature within this app — including anything generated by artificial intelligence — constitutes medical advice, a medical diagnosis, or a recommended course of treatment.

Never rely on Bubo Health as a substitute for the judgment of a qualified medical professional. Always consult your physician, pharmacist, or other licensed provider before making any decision about your health, medications, or treatment. If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

1. Introduction

Bubo Health (“Bubo,” “we,” “our,” or “us”) operates a personal health management platform designed to help individuals navigate serious illness and take an active role in their healthcare journey. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the Bubo Health mobile application and related services (collectively, the “Services”).

Health information is among the most sensitive personal data you can share. We take that responsibility seriously and have designed our data practices with privacy and security as foundational priorities. Please read this Policy carefully. By using Bubo Health, you agree to the practices described herein.

Questions about this Policy? Contact us at privacy@bubo.health.

2. HIPAA Notice

Bubo Health is not a HIPAA covered entity — we are not a healthcare provider, health plan, or healthcare clearinghouse as defined under HIPAA, and HIPAA does not directly govern our operations. However, we voluntarily commit to treating your health information with strong protections proportionate to its sensitivity, including encryption, access controls, and ongoing security review.

3. Information We Collect

We collect information you provide directly, information generated through your use of the app, and information from connected services you choose to authorize.

  • Account information: name, email address, date of birth, and password when you create an account.
  • Health profile: conditions, allergies, medications, appointments, care team details, symptom notes, and related health information you choose to store.
  • Connected data: health platform or EHR records you explicitly authorize us to read.
  • Usage and diagnostics: feature usage, device details, and technical logs used to improve reliability and security.

4. AI Features and Health Context

Bubo Health uses third-party AI services for features such as health chat, medication information, visit transcription, and food analysis. When you use these features, we may send relevant health context needed to produce a useful result.

Before transmitting information to AI services, we remove direct personal identifiers where practical. We do not use your personal health data to train our own AI models, and we do not provide it to AI providers for model training under their standard API terms.

5. Storage, Security, and Retention

Your data is stored using secure cloud infrastructure with encryption in transit and at rest. We retain account data while your account remains active. If you delete your account, we aim to remove personal data from live systems within 30 days, subject to limited legal or backup retention needs.

Certain short-lived processing inputs, such as raw visit recordings or uploaded photos used for analysis, are not intended to be retained after processing is complete.

6. Sharing of Information

We do not sell your personal health information. We share information only with your consent, with service providers helping us operate the product, when legally required, or in de-identified or aggregated form that does not reasonably identify you.

7. Your Rights and Choices

You may access, update, export, or request deletion of your information depending on the tools available in the app and applicable law. You may also disconnect health data sources and EHR integrations at any time.

8. Contact Us

Bubo Health is a technology company governed by the laws of the State of Tennessee, United States.